Questions restaurant owners ask.

No. Owncart charges 0% commission on orders. You pay a flat ₹10,000 per outlet per year for the Restaurant plan. Payment gateway fees (for example Razorpay) are billed separately. WhatsApp charges are billed per delivered message, at the rates in our Message Price File, which we share separately. It's never a cut of your sale.

Upload a photo or PDF of your menu and Owncart's AI builds your digital menu. You get a QR code for each table and a starter website, so guests can see your menu the same day. Upgrade to the Restaurant plan to take paid orders.

WhatsApp charges are billed per delivered message, at the rates in our Message Price File, which we share separately. It's never a cut of your sale. Because the menu opens as a page inside WhatsApp, an order needs only a few messages instead of a long chatbot conversation.

Owncart ordering, Ownchat WhatsApp marketing and OwnRewards Standard loyalty on one bill: ₹25,000 per outlet per year. Instagram, SMS and RCS channels add ₹10,000 a year. GST extra.

Yes, if you allow it. Online payment and cash on delivery are switched on or off separately per outlet, and you can set a higher minimum order value for cash-on-delivery orders.

The customer says Hi on your WhatsApp number and receives a secure Owncart link that opens inside WhatsApp. They pick dishes, choose delivery, pickup or dine-in, pay by UPI or card, and the order lands on your live order board. See WhatsApp ordering.

No. Your ordering site works in any mobile browser and inside WhatsApp. Regulars can add it to their home screen as an app (PWA) without the Play Store.

Yes. The Restaurant plan includes a custom domain for your ordering website, for example order.yourrestaurant.com. You can start on a free Owncart address.

Your digital menu and table QR codes can be live the same day you upload your menu. Online ordering goes live once you connect payments (Razorpay), WhatsApp and, if you use one, your POS. Our team does the setup with you, in Tamil or English.

Yes. A printed pickup QR at the counter lets guests order and pay on their own phone and get a WhatsApp message when the order is ready, so you don't need kiosk hardware.

Yes. Owncart has two-way sync with both Petpooja and Positeasy: menu sync, order creation in the POS (the KOT prints as usual), order status updates and green bills sent to the guest on WhatsApp. See Owncart × Petpooja.

Yes. Restaurants without a POS can take orders on the Owncart live order board, print or share GST invoices, and manage menu availability directly in Owncart.

Yes. Use your own riders, or hire riders on demand through Adloggs: Owncart gets the delivery quote before the order is placed, and you choose whether the restaurant or the guest pays the charge. Shadowfax and Porter are also supported. See delivery.

Yes. Each outlet has its own hours, menu availability, POS connection, payments, delivery settings and order ID prefix, all managed from one admin with staff roles.

Managers with the admin role. Teammates run the board and move tickets; refunds, settings and payouts stay with the admin.

Yes. When a cart is abandoned, Owncart sends the event to Ownchat, which sends a WhatsApp reminder with the order summary and a payment link, for example 4 hours later. Customers inactive for 30 days get an automatic win-back message with an offer. See WhatsApp retargeting.

You do. Every order saves the customer's phone number, addresses and order history in your Owncart account. You can segment it, message it on WhatsApp and export it as CSV.

Keep aggregators for new guests. Bring regulars direct. Use Owncart for your regulars, table orders and WhatsApp orders. See commission-free ordering.

Yes. OwnRewards adds points, coupons and referral rewards, applied at checkout and integrated with Petpooja. Plans start at ₹1,499 a month billed yearly, or it is included in the Own Suite. See loyalty.

Yes. A mobile app in your restaurant's name, connected to the same menu, orders and rewards: ₹74,999 one-time setup, about four weeks to build, with store listing subject to Google and Apple approval. See your own app.