Cloud kitchens: stop paying commission on regulars
Delivery-only ordering with address-first checkout, delivery partners and WhatsApp retargeting.
Last updated
For cloud kitchens, OwnCart provides delivery-only ordering that asks for the address first, sets a delivery radius and fee rules, hands off to Adloggs, Shadowfax or Porter when riders are busy, and lets regulars order on WhatsApp at 0% commission, with abandoned-cart and 30-day win-back messages.
Built for delivery-only kitchens
- Address first: ask for the delivery address before guests browse, so they only see what you can deliver
- Delivery radius and fees: local delivery radius (minimum 5 km), flat, per-km or free above a bill value
- Delivery partners: Adloggs, Shadowfax or Porter from the order board when riders are busy
- Several brands, several outlets: each outlet with its own menu, hours and order prefix
- Pre-booking: take weekend and festival orders in slots
Where a cloud kitchen loses margin, and the fix
| Problem | OwnCart fix |
|---|---|
| 100% of orders through aggregators | WhatsApp ordering for regulars at 0% commission; QR on every delivery bag |
| No way to reach past customers | Customer list you own; 30-day win-back on WhatsApp |
| Carts abandoned at the fee step | WhatsApp recovery message with a pay link |
| Cash-on-delivery risk | Online payment first; higher minimum order for COD |
Common questions
Does OwnCart work for cloud kitchens?
Yes. Delivery-only kitchens can ask for the address before browsing, set a delivery radius and fees, use delivery partners for overflow, and take WhatsApp orders from regulars at 0% commission.
Can OwnCart handle delivery?
Yes. Use your own riders, or hire riders on demand through Adloggs: OwnCart gets the delivery quote before the order is placed, and you choose whether the restaurant pays the delivery charge or the guest pays it at checkout. Shadowfax and Porter are also supported. See OwnCart × Adloggs.
Can customers pay cash on delivery?
Yes, if you allow it. Online payment and cash on delivery are switched on or off separately per outlet, and you can set a higher minimum order value for cash-on-delivery orders.
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