What happens on the board when a real guest orders

Live order board

Tickets, dispatch, invoices.

• Merchant: Kitchen hears the board beep as a WhatsApp biryani lands beside a table-QR dosa.
• Customer: Guest sees Received → Accepted → Ready on the same ticket they just paid.
• Feature list

POS integrations

PetPooja, Positeasy, Shopify.

• Merchant: KOT prints in PetPooja the second the guest pays — no retyping.
• Customer: Guest gets WhatsApp status as the POS moves the ticket.
• Feature list

WhatsApp & QR

Web, Hi/pay, table QR.

• Merchant: Staff send one OwnCart link; table tents carry a QR with the table number.
• Customer: Guest taps Hi, pays in chat, or scans the table and orders without a waiter.
• Feature list

Delivery setup

Door, pickup, dine-in.

• Merchant: Outlet uses own riders first, Adloggs when the board is full, OTP at the door.
• Customer: Guest picks door / pickup / dine-in, pins the map, and waits for OTP.
• Feature list

Payments

UPI, COD, 0% commission.

• Merchant: Online-paid tickets auto-accept; COD stays behind a minimum so kitchen isn't a bank.
• Customer: Guest pays UPI in WhatsApp or on the site. OwnCart takes 0% commission.
• Feature list

Catalogue & menu

AI menu, stock, dayparts.

• Merchant: Photo of the paper menu becomes dishes; breakfast hides after 11.
• Customer: Guest only sees what's in stock and in the current daypart.
• Feature list

Variations & add-ons

Half/Full, add-on limits.

• Merchant: Half/Full SKUs and 'choose 2 sides' limits match how the kitchen plates.
• Customer: Guest picks Full biryani + extra raitha without a phone call.
• Feature list

Storefront checkout

Order types, cart, PWA.

• Merchant: Order-type gate and instruction labels match the outlet (spice vs door code).
• Customer: Guest installs the PWA, reorders from a saved address.
• Feature list

Website Studio

Templates, domain, publish.

• Merchant: Merchant drafts, previews, publishes, restores — restaurant header, own domain.
• Customer: Guest lands on order.yourname.com, not a marketplace.
• Feature list

AI & wallet

Menu OCR, plans, push.

• Merchant: OCR builds the first menu; staff push goes to the floor phones.
• Customer: Guest still just orders — platform cost stays on the merchant plan.
• Feature list

Pre-booking

Slots, festivals, capacity.

• Merchant: Diwali thali week: 15-min slots, max 8, 4 hours notice, only biryani and thali.
• Customer: Guest books 7:30 before the slot fills; kitchen batches instead of scrambling.
• Feature list

Discounts & marketing

Codes, banners, free delivery.

• Merchant: Own codes and free-delivery (hidden on pickup) instead of aggregator promos.
• Customer: Guest applies a code at checkout and sees the banner on the site.
• Feature list

Customers & loyalty

OTP, segments, OwnRewards.

• Merchant: OTP at add-to-cart, OwnRewards at pay, CSV of regulars who went quiet.
• Customer: Guest logs in with WhatsApp number, spends points, reorders saved addresses.
• Feature list

Returns & abandoned

Cancel rules, cart recovery.

• Merchant: Cancel allowed before accept; cooking locks it; abandoned list for WhatsApp chase.
• Customer: Guest can cancel early; wrong-item claims need a photo.
• Feature list

Multi-outlet settings

Hours, prefixes, pack fees.

• Merchant: CHN- vs TRY- prefixes, per-outlet hours, pack fees, cart mins.
• Customer: Guest's pin routes to the branch that can actually deliver.
• Feature list

Analytics

Orders, returning, bestsellers.

• Merchant: Owner sees direct vs aggregator, fill of pre-book slots, cancel rate.
• Customer: No guest UI — this is the owner's Monday screen.
• Feature list

Staff & roles

Admin, teammate, API keys.

• Merchant: Teammate runs the board; only admin refunds; API keys for the other stack.
• Customer: Guest never sees roles — tickets still move.
• Feature list