Four screens, one cook
WhatsApp on a phone, website orders in an inbox, table 6 waving, a regular on the landline. The counter retypes each one into the POS and the kitchen cooks in whatever order someone remembered.
Live order board · every channel, one screen
One board. Every channel. The kitchen hears it beep.
WhatsApp, website, table QR and pickup QR orders land on the same screen with a sound. Accept, print the KOT, assign a rider and mark it ready. The guest is told on WhatsApp at every step, and nobody copies a chat into the POS.
- Website, WhatsApp, table QR and pickup QR on one board
- KOT prints in Petpooja or Positeasy
- 0% commission on every order
Last updated
Live order boardTonight · example
WhatsApp · CHN-18422 × Chicken Biryani, 1 × RaitaAccepted
Table 6 · CHN-18431 × Masala Dosa, 2 × Filter CoffeeReady
Pickup QR · CHN-18441 × Paneer Tikka, 2 × Butter NaanReceived
Website · CHN-18451 × Veg ThaliDispatched
New ticket · the board beeps
Guest told on WhatsApp
Quick answer
What is Owncart's live order board?
The live order board is the screen a restaurant runs service from. Every paid order from the website, WhatsApp, table QR and pickup QR lands on it with a beep. Staff accept it, the KOT prints in Petpooja or Positeasy, a rider is assigned from the same ticket and the guest is updated on WhatsApp at every step.
- At a glance
- Channels
- Website, WhatsApp, table QR, pickup QR and phone orders your staff create
- Flow
- Received → Accepted → Ready → Dispatched → Delivered, plus cancel and return
- Accepting
- Paid orders can auto-accept in the rush; cash on delivery waits for a tap — payments
- Kitchen
- KOT prints in Petpooja or Positeasy; GST invoice PDF from every order; works without a POS — POS sync
- Dispatch
- Your own riders, or Adloggs, Shadowfax or Porter from the same ticket — delivery
- Price
- Part of the Restaurant plan, ₹10,000 per outlet per year, 0% commission
The problem
Service breaks when orders arrive on four screens.
The ticket nobody saw
A paid order sits unaccepted while the phone is in a pocket. No sound, no flag, and the guest finds out when they call to ask.
“Where is my order?”
Every status question means finding the chat, checking the kitchen and typing a reply, in the middle of the rush, while the next three tickets wait.
One board, every channel, and the guest is told without anyone typing. See a WhatsApp order from Hi to KOT →
How it works
One ticket, five states: what the board does at each
The board moves the ticket. WhatsApp tells the guest. Nobody types a status.
- 1
Received: the board beeps
A paid order lands from WhatsApp, the website, a table QR or a pickup QR. Unpaid payment links expire, so a ghost ticket never reaches the kitchen.
- 2
Accepted: one tap, or none
Staff accept the ticket, or online-paid orders auto-accept in the rush while cash on delivery waits for a tap. With Petpooja or Positeasy connected, the KOT prints now and the guest's chat says preparing.
- 3
Ready: the kitchen is done
Mark it ready. Pickup guests get a “Ready for pickup” message and an OTP for the counter. Dine-in tickets carry the table number, so the runner knows where it goes.
- 4
Dispatched: a rider from the same ticket
Assign your own rider, who runs the drop on the Owncart Rider app, or create an Adloggs, Shadowfax or Porter task without leaving the board. The guest gets “out for delivery”.
- 5
Delivered: closed, paperwork done
OTP confirms the handover and the ticket closes with its GST invoice PDF attached. Pickup orders close automatically a set time after they are ready.
Spice Route Kitchenonline
Order CHN-1842 received · 2 × Chicken Biryani, 1 × Raita · ₹620 paid✓✓
Accepted · the kitchen is preparing your order✓✓
Out for delivery · share OTP 4821 with the rider✓✓
Delivered. Thank you, Priya!✓✓
Got it, thanks!✓✓
What's on the board
Everything the counter needs on one screen
Every channel, one beep
Website, WhatsApp, table QR, pickup QR and staff-created orders land on the same screen and sound the same alert. With more than one outlet, each ticket carries its prefix, such as CHN- or TRY-.
Five states, plus cancel and return
Received → Accepted → Ready → Dispatched → Delivered. Cancel requests auto-approve before you accept and are refused once cooking starts; wrong-item claims need a photo.
Filters for a busy night
Find tickets by status, payment, order type, pre-booking and date. Pull up tonight's cash orders or Sunday's pre-booked thalis in one view.
Phone orders, table attached
A regular calls instead of tapping? Staff create the order on the board. For dine-in, attach the table so the KOT and the runner know where it goes.
“Needs attention” flags
Stuck orders and payment errors are flagged on the board, so a ticket never sits forgotten behind the rush.
GST invoice PDF from every order
Print or share the invoice from the ticket. Restaurants without a POS run service on the board and the GST PDF alone.
On the floor
Watch a WhatsApp order become a ticket at 8:47 PM
The board is the back half of every WhatsApp order. This 16-second reel is the front half.
- A guest says Hi on WhatsApp, picks dishes and pays by UPI inside the chat.
- The ticket beeps on the board and, with Petpooja or Positeasy, prints as a KOT.
- As the ticket moves, the guest's chat says preparing, ready and delivered without anyone typing.
Who uses it
Three services, one board
A WhatsApp biryani lands beside a table-7 dosa
The kitchen hears the board beep for both. The cook doesn't care which channel it came from; the KOT prints the same way.
On your board
Kitchen hears the board beep as a WhatsApp biryani lands beside a table-QR dosa
On the guest's phone
ExamplePriya sees Received → Accepted → Ready on the same ticket she just paid
Paid pickup orders accept themselves
Online-paid pickup orders auto-accept, so the counter stays on the coffee machine. Cash orders wait for a tap. Ready orders close automatically a set time after they're done.
On your board
Pickup QR · CHN-1844 · auto-accepted · OTP at counter
On the guest's phone
Example“Ready for pickup — show OTP 4821 at the counter”
Own riders are out and the board is filling
Mark the next ticket ready and create a Shadowfax or Adloggs task from the same ticket. Status flows back to the board and on to the guest.
On your board
Website · CHN-1845 · Shadowfax task created · Dispatched
On the guest's phone
Example“Out for delivery — share OTP 7731 with the rider”
Works with
The board talks to the POS, the rider and the guest
Petpooja
Paid board tickets are created in the POS and the KOT prints; status comes back to the guest.
Positeasy
Two-way sync: orders in, KOT printed, status out to WhatsApp.
Adloggs
Hire riders on demand; the delivery task is created from the ticket.
Shadowfax
Create a partner task from the board for rain and rush; status flows back.
Every state change becomes the status message the guest is already waiting for.
Razorpay
UPI and cards on every channel; unpaid links expire before they reach the board.
Live order boardPart of the Restaurant plan. Start free with a digital menu and QR codes.
₹0 free digital menu₹10,000 per outlet / year0% commission
Is the live order board a separate Owncart product?
No. The board is part of Owncart, on the same Restaurant plan as WhatsApp ordering, table QR and the ordering website: ₹10,000 per outlet per year with 0% commission. Orders from every channel, including phone orders your staff create, land on it.
Can I use the live order board without a POS?
Yes. Restaurants without a POS take orders on the board, print or share the GST invoice PDF and manage menu availability in Owncart. With Petpooja or Positeasy connected, the same ticket also prints as a KOT. See POS and KOT sync.
Do I have to accept every order by hand?
No. Online-paid orders can auto-accept during the rush. Cash-on-delivery orders wait for a tap, so you decide before the kitchen starts. See payments.
What does the guest see while the ticket moves?
WhatsApp updates at each step: order confirmation, preparing, ready for pickup or out for delivery, and delivered. With a POS connected, the updates follow the POS status, so nobody types a reply.
How do riders and delivery partners fit on the board?
Assign your own rider from the ticket; they run the drop on the Owncart Rider app and the guest gets an ETA. Or create an Adloggs, Shadowfax or Porter task from the same ticket. See delivery and pickup.
What happens when a guest asks to cancel?
Before you accept, the cancellation is auto-approved and an online payment is refunded automatically. Once cooking starts, cancel is refused. Wrong-item claims need a photo. See returns and cancellations.
Can my staff run the board without access to refunds?
Yes. Add staff as Teammates: they run the board and the KOT but cannot refund. Admins keep refunds, POS keys and the domain. See staff and roles.
Get started
Put one board on your counter tonight.
Start free with a photo of your menu, or book a 15-minute demo and we'll walk through the board with your team.
- 0% commission on every order
- Free digital menu to start
- Set up in Tamil or English