Reach guests where they already are.
Your guests live on WhatsApp, Instagram and SMS. OwnChat runs all of them from one platform and one wallet, and tells you which message brought each order.
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Watch comment to order
OwnChat, the WhatsApp marketing platform connected to OwnCart, lets restaurants reach guests on WhatsApp, Instagram, RCS and SMS from one platform and one wallet. It automates Instagram comment-to-DM, abandoned-cart and 30-day win-back workflows and Click-to-WhatsApp ads, and tracks every campaign on every channel to the sales it brought in.
One platform for every channel your guests use
Ordering, payments, order updates, green bills, broadcasts and win-back.
DMs and comment replies with your menu and a pay link.
RCS
Rich, branded messages with images and buttons, beyond plain SMS.
SMS
Reach every phone, including guests who aren't on WhatsApp.
Set it once. It sells every day.
Comment-to-DM
A follower comments “MENU” on your reel → an instant DM with the menu and a pay link → a paid order in your POS.
Workflows
Trigger → condition → action. Cart left → wait 4 hours → reminder with a pay link. Quiet for 30 days → personal offer with a Buy Again link.
Click-to-WhatsApp ads
Instagram and Facebook ads that open a WhatsApp chat with your menu, so every click becomes a saved contact.
Also included: AI chatbot for menu and timing questions · team inbox with AI summaries · segments built on POS bills (for example guests who spent ₹5,000+).
In the Own Suite, OwnChat WhatsApp is ₹5,000 per outlet per year, and Instagram, SMS and RCS add ₹10,000. Message charges are billed at cost.
Common questions
Do I need a new WhatsApp number?
No. OwnChat supports WhatsApp co-existence, so you keep your existing business number and app.
Is every channel tracked?
Yes. WhatsApp, SMS, RCS and ad campaigns are all tracked to the sales they bring in.
What does OwnChat cost for a restaurant?
In the Own Suite, OwnChat WhatsApp is ₹5,000 per outlet per year, and Instagram, SMS and RCS add ₹10,000. Message charges are billed at cost.
Related pages
Put your menu online tonight.
Start free with a photo of your menu, or book a 15-minute demo and we'll set it up with you.
- 0% commission on every order
- Free digital menu to start
- Set up in Tamil or English