Everything between “Hi” and “Delivered”

Live order board

Every order from every channel lands on one screen that beeps for new tickets.

• Order flow: Received → Accepted → Ready → Dispatched → Delivered, plus cancel and return
• Filters by status, payment, order type, pre-booking and date
• Staff can create orders for phone guests and attach a table for dine-in
• “Needs attention” flags stuck orders and payment errors
• GST invoice PDF from every order

POS and KOT sync

OwnCart works with the POS your kitchen already runs.

• Two-way sync with PetPooja and Positeasy
• Menu sync: dishes, prices and availability from your POS
• Order creation: online orders created in the POS, KOT printed
• Order status updates from the POS to the guest on WhatsApp
• Green bills: POS bills sent to the guest on WhatsApp
• Auto-accept online-paid orders in the rush; works without a POS too

Menu and catalogue

A menu that looks after itself.

• AI menu from a photo or PDF
• Half / Full portions with their own price and stock
• Add-on groups with limits, e.g. extra cheese 0–2, thali “choose 2 sides”
• Veg / non-veg / egg labels on every dish
• Breakfast or lunch categories that hide outside their hours
• Price change across a category in one step, bulk CSV import
• Chef-special and bestseller sections you retag daily

Branded ordering website

Your business, your domain, your customers.

• Restaurant template and header, edited in Website Studio
• Draft, preview, publish and restore earlier versions
• Custom domain, policy pages and per-dish SEO
• Installs on the guest's phone as an app (PWA)
• Text and voice search, guest browsing before login
• Meta Pixel and Google Tag Manager for ad tracking

WhatsApp ordering

Turn “Hi” into a paid order.

• Secure OwnCart link opens inside WhatsApp
• Customers recognised by their WhatsApp number
• Pay by UPI or card in the chat; unpaid links expire
• Order confirmation and status updates on WhatsApp
• Fewer messages per order than a chatbot, so lower Meta charges

WhatsApp marketing and retargeting

Powered by OwnChat, connected to your OwnCart orders.

• Abandoned cart reminders with order summary and pay link
• 30-day win-back with a Buy Again link
• Segments from POS bills: spend, last visit, frequency
• Broadcasts and drip campaigns
• Click-to-WhatsApp ads and Instagram comment-to-DM automation
• Green bills, feedback requests and revenue per campaign

Table QR ordering

Service without waiting for a waiter.

• One QR per table, downloaded as a print-ready PDF
• Ask for party size, or use the table's seating capacity
• Orders reach the KOT with the table number
• Online payment at the table; guests can move tables

Delivery and pickup

Your riders first, partners for overflow.

• Own riders, or hire riders on demand through Adloggs
• Adloggs delivery quote fetched before the order is placed
• Delivery charge paid by the restaurant or added to the guest's bill
• Shadowfax and Porter for overflow
• Local delivery radius (minimum 5 km) or standard delivery
• Fees: flat, per km, by order value or mixed
• Address at checkout with map pin or form
• OTP for pickup and delivery, auto-close pickup orders
• Delivery points for IT-park lobbies

Payments

Paid before you cook.

• Razorpay UPI and cards on the website, WhatsApp pay in chat
• Online and COD switched on per outlet; COD minimum order
• Tax-inclusive menu prices
• Automatic refund when a guest cancels before cooking
• Daily ledger: COD cash vs online
• 0% OwnCart commission

Pre-booking and advance orders

Plan the rush instead of reacting to it.

• Switch on for weekends and festivals only
• Delivery, pickup and dine-in pre-booking
• Slots with a maximum number of orders each
• Only selected dishes, with minimum notice
• Campaign cards on your website and slot fill stats

Discounts, loyalty and content

Your own promotions instead of paying for aggregator ones.

• Percentage, fixed, buy-one-get-one, tiered, bundle and free delivery
• Common codes and unique influencer codes
• Offers only for chosen segments or dishes, in time windows
• Free delivery hidden from pickup orders
• OwnRewards points at checkout
• Banners, blog and testimonials on your site

Customers and segments

Know your regulars by name.

• Phone OTP login at add-to-cart or checkout
• Customer stages: new, recurring, loyal
• Saved addresses for one-tap repeat orders
• Custom fields such as spice level
• Captures visitors while you are closed for a next-day message
• CSV export of any segment

Dashboard and reports

What came direct, and from whom.

• Orders, revenue and average bill
• New vs returning customers
• Bestsellers and revenue by category
• Discount, return and cancellation reports
• Pre-booking fill

Multi-outlet and staff

Run every branch from one login.

• Per-outlet hours with force open/close
• Per-outlet POS, payments and delivery
• Order ID prefixes like CHN- and TRY-
• Roles: Admin and Teammate; refunds for managers only
• API keys and webhooks for your other systems

Cancellations and returns

Fair to guests, safe for the kitchen.

• Guests request cancellation in the app; auto-approved before you accept
• Cancel refused once cooking starts
• Food marked non-returnable; wrong-item claims with photo proof
• Abandoned cart list and export