One till, three jobs
The same person takes the order, takes the payment and answers “is mine ready?”. At 1 pm the line reaches the door, and the people at the back walk out.
For cafés & QSR · counter, table, pickup
Shorter queues. Faster tables.
Guests order and pay from the table or from the queue on their own phone. The counter only hands over, and WhatsApp tells the guest when the order is ready. No kiosk, no waiter wait, 0% commission.
- 0% commission
- Free QR menu for tables and the counter
- Petpooja & Positeasy sync
Last updated
Counter QR · order from the line
“Your order is ready”
Quick answer
Does Owncart work for a café or quick service restaurant?
Yes. Owncart gives cafés and QSRs table QR and counter QR ordering, payment on the guest's phone, a pickup OTP for the right handover, auto-accept for paid orders in the rush, add-ons with limits, daypart menus and timed offers such as LUNCH10 from 12 to 3. WhatsApp ordering is included, at 0% commission.
- At a glance
- Table QR
- Guests order and pay from the table; the KOT carries the table number
- Counter QR
- Takeaway guests order from the queue on their own phone
- Handover
- “Your order is ready” on WhatsApp, then a pickup OTP at the counter
- Rush
- Online-paid orders auto-accept; pickup orders auto-close once ready
- Menu
- Add-ons with limits, breakfast that hides at 11 — portions and add-ons
- Price
- Free QR menu to start; ordering on the Restaurant plan, ₹10,000 per outlet per year
The problem
The counter does three jobs at once, and the queue is where guests give up.
The wrong bag to the wrong guest
Two names called at once over the espresso machine. Someone leaves with another guest's order, and the kitchen makes it twice.
The lunch deal that never switches off
LUNCH10 was meant for 12 to 3. At 7 pm it is still being applied, because nobody pulled the board down.
Office regulars you cannot reach
They order from their desks every week, and the counter has never captured a single number. When they stop coming, nobody notices.
Keep aggregators for new guests. Bring regulars direct. How regulars order direct on WhatsApp →
One lunch rush
From the back of the line to the handover, in one order
What a 1 pm counter order looks like when the guest's phone does the kiosk's job.
- 1
Scan from the line
The guest scans the counter QR without reaching the till. The menu opens on their phone with the lunch section showing; breakfast hid itself at 11.
- 2
Combo, add-ons, limits
Choose-2 combo, extra shot, extra cheese 0–2. The limits match how the kitchen plates, so nobody has to walk back and ask.
- 3
Pay by UPI on their phone
Razorpay UPI or card. The order is paid before anyone touches a cup, and online-paid orders auto-accept in the rush.
- 4
The ticket prints
The order lands on the live order board and prints as a KOT in Petpooja or Positeasy. It works without a POS too.
- 5
“Your order is ready” on WhatsApp
No names shouted over the machine. The guest gets the message and walks up when the bag is actually ready.
- 6
OTP, handover, auto-close
The guest shows the pickup OTP, the right bag goes to the right person, the pickup order closes itself, and the number is saved to your guest list.
Who it fits
Three counters, three different rushes
Pongal and coffee till 11, then the lunch board
The breakfast category has hours. At 11:00 it hides on the table QR, the counter QR and WhatsApp. Nobody edits anything, and nobody orders breakfast at 2 pm.
On your board
11:00 · Breakfast hidden · Lunch live on every channel
On the guest's phone
ExampleSees Lunch: Combos, Bowls, Sandwiches
Twelve people in line, one person at the till
Guests scan the counter QR from the line, order and pay on their phone. Paid orders auto-accept, the KOT prints, and the till only hands over.
On your board
#C-214 · Paid · auto-accepted · pickup OTP 4471
On the guest's phone
Example“Your order is ready. Show OTP 4471 at the counter.”
Table 7 wants a second round
Scan the table QR, add two more cappuccinos, pay at the table. The KOT reaches the kitchen with the table number, and the guest's number is saved.
On your board
Table 7 · 2 × Cappuccino · KOT printed
On the guest's phone
ExamplePlaced → Confirmed → Served, on the same page they paid
Built for counters and quick service
Six things a busy counter needs, and where Owncart does them
Table QR
One QR per table as a print-ready PDF. Guests order and pay from the table, the KOT carries the table number, and guests can move tables.
Counter and pickup QR
Takeaway guests scan from the queue, order and pay on their own phone and get “Your order is ready” on WhatsApp. No kiosk hardware.
Pickup OTP
The right bag to the right guest at a crowded counter. The guest shows the OTP, staff hand over, and the pickup order closes itself.
Auto-accept in the rush
Online-paid orders accept themselves, so nobody taps Accept at 1 pm. Every ticket still lands on the live order board.
Add-ons with limits
Extra shot, extra cheese 0–2, choose-2 combos. The limits match how the kitchen plates, so the ticket needs no phone call.
Daypart menus and timed offers
Breakfast hides itself at 11. LUNCH10 runs only from 12 to 3 and switches off automatically.
Watch it
Pickup QR: the queue that walked out.
Eighteen seconds, one lunch queue.
- A printed QR at the counter does the kiosk's job on the guest's own phone, instead of spending lakhs on kiosk hardware.
- Office regulars use the same menu from their desk: they say Hi on WhatsApp, order, pay and collect with an OTP.
- Every pickup order saves the guest's number. With OwnRewards connected, points at checkout give regulars a reason to come back direct.
Pickup QR · no kiosk needed
No waiter wait. No queue. No kiosk.
| Kiosk | Owncart pickup QR | |
|---|---|---|
| Hardware cost | Lakhs per unit | A printed QR |
| Queue | Guests queue at the kiosk | Guests order from their seat or in line |
| Payment | At the kiosk | UPI or card on their own phone |
| Order-ready alert | Screen or token number | WhatsApp: “Your order is ready” |
| Guest's number | Not captured | Saved to your guest list |
The free plan includes the QR menu for tables and the counter. Ordering and payment on the QR are part of the Restaurant plan.
Works with
The POS, payments and messaging a counter already runs
Petpooja
Counter and table orders print as a KOT in Petpooja; the menu syncs from the POS.
Positeasy
Two-way sync for dishes, prices, availability and order status.
Razorpay
UPI and cards on the guest's phone, at the table or in the queue. 0% Owncart commission.
“Your order is ready” alerts, and Hi-to-order for regulars at their desks.
OwnRewards
Points at checkout so office regulars come back direct. From ₹1,499 a month.
“We take orders directly on WhatsApp. We've completely eliminated commission charges charged by Swiggy and Zomato.”
Pricing
Start free. Pay a flat fee, not a cut.
Restaurant plan
₹10,000 per outlet / year
Table QR, counter QR with pickup OTP, WhatsApp ordering, your ordering website and Petpooja or Positeasy sync, for one outlet. 0% commission on every order.
Start free0% commission. GST extra. Payment gateway fees apply. WhatsApp charges are billed per delivered message, at the rates in our Message Price File, which we share separately. It's never a cut of your sale. Full pricing →
Does Owncart replace a kiosk at a QSR counter?
Yes. A printed pickup QR at the counter lets guests order and pay on their own phone and get a WhatsApp message when the order is ready, so you don't need kiosk hardware. The QR also saves the guest's number, which a kiosk never does.
How does counter QR ordering work for takeaway guests?
The guest scans the counter QR from the queue, picks dishes and add-ons, and pays by UPI or card on their phone. Online-paid orders auto-accept in the rush, the KOT prints, and the guest gets “Your order is ready” on WhatsApp.
How do we hand the right order to the right guest?
Every pickup order carries an OTP. The guest shows it at the counter, staff hand over the right bag, and the pickup order closes itself once it is done.
Can a lunch offer run only between 12 and 3?
Yes. Give a code such as LUNCH10 a time window and it applies only from 12 to 3, then switches off automatically. Offers can also be limited to chosen dishes or guest segments.
Can the breakfast menu hide itself after 11?
Yes. Give the breakfast category its hours and it appears and hides by the clock on the table QR, the counter QR, your website and WhatsApp. Sold-out dishes disappear in one tap on every channel.
What is included in the free plan for a café?
Upload a photo or PDF of your menu and Owncart's AI builds your digital menu. You get a QR code for each table and a starter website, so guests can see your menu the same day. Upgrade to the Restaurant plan, ₹10,000 per outlet per year, to take paid orders.
How do guests order on WhatsApp?
The guest says Hi on your WhatsApp number and receives a secure Owncart link that opens inside WhatsApp. They pick dishes, choose delivery, pickup or dine-in, pay by UPI or card, and the order lands on your live order board. See WhatsApp ordering.
Get started
Put a QR on every table and the counter.
Start free with a photo of your menu and a QR menu for every table, or book a 15-minute demo and we'll set up pickup QR with you.
- 0% commission on every order
- Free QR menu to start
- Set up in Tamil or English