Privacy policy
Draft for review.
Last updated
This policy explains how Ieyal Solutions Pvt. Ltd. ("we"), which operates OwnCart, handles personal data on owncart.ai and in the OwnCart service.
Who this covers
Business owners and staff who use OwnCart, and their customers who order through an OwnCart ordering site, WhatsApp link or QR code. For customer orders, the restaurant decides how the data is used and we process it on the restaurant's behalf.
What we collect
- Account details: name, phone, email, business name and outlet details
- Order details: items, amounts, delivery address, order type and status
- Customer contact details: phone number and, where given, name and addresses
- Payment status from the payment gateway (we do not store card numbers)
- Technical data: device, browser and usage logs; cookies and analytics where enabled
How we use it
- To take, route, fulfil and support orders
- To send order and payment updates, including on WhatsApp
- To let restaurants send marketing messages to customers who have opted in
- To keep the service secure and improve it
Sharing
We share data only as needed to run the service: with the restaurant, payment gateways (such as Razorpay), POS systems (such as PetPooja or Positeasy), delivery partners (such as Adloggs, Shadowfax or Porter), Meta for WhatsApp messaging, and hosting providers. We do not sell personal data.
Your choices
Customers can reply STOP to marketing messages on WhatsApp, and can ask the restaurant or us to access, correct or delete their data. Contact sales@ieyalsolutions.com.
Retention and security
We keep data while an account is active and as required by law, and protect it with access controls and encryption in transit.
Changes
We will post changes on this page with a new date.