Customers & loyalty
Know Priya by her WhatsApp number, not by a Swiggy ID.
OTP at add-to-cart or checkout, saved addresses, OwnRewards, segments from real orders, CSV export.
0% commission₹10,000 / outlet / yearRealtime example below
Last updated
Story
Watch guest data
Quick answer
Login when you choose, customer stages, custom fields (spice level), closed-hours capture, OwnRewards at pay.
Realtime tonight
Merchant: Monday: export guests who ordered biryani and went quiet 30 days. OwnChat wins them back.
Customer: Priya logs in with the same WhatsApp number, spends points, reorders home.
How it works
- OTPAdd-to-cart or checkout — your call.
- AddressesOne-tap repeat.
- OwnRewardsPoints on direct orders.
- SegmentsNew / recurring / quiet — export CSV.
- Closed captureTake a number while you're shut.
Same feature, other businesses
Restaurants.
- Merchant: Require OTP at configured timing. Customer: Enters phone → OTP → logged in.
Grocery & kirana.
- Merchant: Require OTP at configured timing. Customer: Enters phone → OTP → logged in.
Textiles & garments.
- Merchant: Require OTP at configured timing. Customer: Enters phone → OTP → logged in.
Clothing stores.
- Merchant: Require OTP at configured timing. Customer: Enters phone → OTP → logged in.
Meat stalls.
- Merchant: Require OTP at configured timing. Customer: Enters phone → OTP → logged in.
FAQ
Common questions
Is this a separate OwnCart product?
No. Customers & loyalty is a feature area inside OwnCart, same plan as WhatsApp ordering and the live board.
Where do I see a full WhatsApp example?
The page we use as the pattern is WhatsApp ordering — Hi → pay → KOT.
Keep reading
Related pages
Get started
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