Fair to the guest. Safe once the pan is hot.
Guest can cancel before you accept. Cooking locks it. Food is non-returnable; wrong-item claims need a photo. Abandoned carts get a WhatsApp chase.
Last updated
Cancel auto-approves before accept, refused after cook starts. Returns with proof. Abandoned list for OwnChat.
Realtime tonight
Merchant: Board shows a cancel request at 7:01. Ticket wasn't accepted — auto approved. 7:12 cook started — next one is refused.
Customer: Guest isn't fighting a call centre. Rules are on the ticket.
How it works
- Guest taps cancelBefore accept → auto yes.
- Cooking startedCancel refused.
- Wrong itemPhoto proof; food marked non-returnable.
- AbandonedList + WhatsApp pay-link reminder.
Same feature, other businesses
Restaurants.
- Merchant: Reject perishable food returns; approve only clear wrong-item with proof. Customer: Uploads proof if wrong item; else no return path.
Grocery & kirana.
- Merchant: Approve sealed+proof; reject opened; restore stock when sealed. Customer: Uploads unopened proof photos.
Textiles & garments.
- Merchant: Require ≤4 proof photos; reject EOSS final sale; restore size stock on approve. Customer: Uploads try-on photos; sees reject on final sale.
Clothing stores.
- Merchant: Proof media; stock restore on approve; final-sale reject. Customer: Submits photos; tracks refund.
Meat stalls.
- Merchant: Reject returns on perishables; catalogue non-returnable. Customer: No return CTA / rejected if requested.
Common questions
Is this a separate OwnCart product?
No. Returns & cancellations is a feature area inside OwnCart, same plan as WhatsApp ordering and the live board.
Where do I see a full WhatsApp example?
The page we use as the pattern is WhatsApp ordering — Hi → pay → KOT.
Related pages
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